Public Service ICT Strategy launched by Minister for Public Expenditure and Reform, Brendan Howlin T.D.

Issued 29 January 2015

The Minister for Public Expenditure and Reform, Mr Brendan Howlin T.D., today published the Irish Government’s Public Service ICT Strategy.

ICT has been recognised as a critical component for the successful delivery of many existing public services. The Public Service ICT Strategy, which has been approved by Government, will enable the Public Service to build on these successes and use ICT to operate in a more efficient, shared and integrated manner across all of Government. Through innovative use of ICT, citizens will be able to engage with Government through new digital channels, while achieving better efficiencies through sharing across the wider public service.

Minister Howlin stated “This new strategy sets out five key strategic objectives that will set the future direction for innovation and excellence in ICT within the Public Service. It is aligned with the objectives of the Public Service Reform Plan and the Civil Service Renewal Plan. Most importantly, it will ensure that future investment in ICT will deliver the required services and efficiencies for the Public Service, for citizens and for businesses.”

Speaking at the launch, the Government Chief Information Officer, Michael McGrath, commented that “this strategy defines approaches and principles that will deliver real change and efficiency in Public Service ICT. Delivery of the Strategy is a major transformational programme. When implemented, the Strategy will create a new model for ICT delivery in the Public Service and better outcomes for citizens, business and public servants through a more integrated, shared and digital environment

The Strategy is available at:

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Notes to Editor


The expected outcomes of the Public Service ICT Strategy on implementation are:

  • The Public Service will be more agile and will deliver more user centric and innovative services for citizens and businesses.
  • Innovative use of ICT in the Public Service will deliver better value for taxpayers by creating efficiencies through integration, consolidation and sharing of common infrastructure, systems and resources.
  • Adoption and facilitation of digital technologies will increase productivity, improve the relationship between citizens, businesses and government and will deliver social and economic benefits for Ireland.
  •  Integrated services and increased data sharing will drive significant efficiencies; will facilitate insight driven decision making; will increase openness and transparency between Government and the public; and will provide a much higher user experience and quality of service for citizens, businesses and public servants.
  • Improved ICT governance will ensure alignment, reduce risk and support unification as envisaged under the Public Service Reform Plan and Civil Service Renewal Plan.
  • The future needs for ICT skills will be met through professionalisation of ICT streams, targeted recruitment and improved mobility and succession planning across all Public Bodies.


The five Strategic Objectives of the Public Service ICT Strategy are:

1.       Build to Share: Creating shared services to support integration across the wider Public Service to drive efficiency, standardisation, consolidation, reduction in duplication and control cost.

2.       Digital First: Digitisation of key transactional services and the increased use of ICT to deliver improved efficiency within Public Bodies and provide new digital services to citizens, businesses and public servants.

3.       Data as an Enabler: Facilitate increased lawful data sharing and innovative use of data across all Public Bodies to enable the delivery of integrated services, improve decision making and improve openness and transparency between Government and the public.

4.       Improve Governance: Ensure that the ICT strategy is aligned, directed and monitored across Public Bodies to support the specific goals and objectives at a whole-of-government level and with an emphasis on shared commitment.

5.       Increase Capability: Ensure the necessary skills and resources are available to meet the current and future ICT needs of the Public Service.


Immediate Next Steps

A comprehensive analysis of ICT expenditure and headcount as well as a base-lining exercise is being undertaken in order to support the implementation of the Strategy.


On completion of this detailed analysis, the Strategic Implementation Plan (SIP) will be further developed and business cases for investment in the various strategic initiatives will be prepared. This step is also necessary to identify the resources available to be reinvested in other elements of the Strategy as part of the Reform Dividend.


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